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'Clean Thinking'
in managed support services

Our environmental, health and safety
and waste management policies

Environmental

We are extremely conscious of our responsibilities towards the environment and have invested a great deal of time establishing and improving on the current industry standards.

We already have procedures in place for the following:

• Environmental Policy Statement – download a PDF
• Environmental Purchasing – download a PDF
• Sustainability Policy – download a PDF
• Ethical Trading Policy – download a PDF
• Human Resources Policy – download a PDF
• Health & Safety at Work Policy Statement – download a PDF
• Health and Safety Policy – download a PDF

We are also committed to recycling and energy and water savings.

Where possible, we utilise dual fuel vehicles, we are an active member of the Mayor of London's Green Procurement Code which is a support service for London based organisations committed to reducing their environmental impact through responsible purchasing. Another part of that is a working party to drive down carbon emissions in the City of London. We actively participate in those areas especially with the procurement of environmentally friendly vehicles.

Dougland actively seeks ways to improve our carbon footprint through partnering with established suppliers who use environmentally friendly, biodegradable cleaning chemicals and recycled paper products.

We use concentrates and dilution systems, which in effect reduces transportation, packaging, storage, and recycling of containers thereby reducing waste.

Full COSHH data information is provided on specific products supplied to site, which conform to Health and Safety guidelines, and the use of neutral based detergents lessens the impact on the fabric of client's premises.

The awareness of these products is extended through rigorous training to all staff, coupled with the efficient use of natural resources such as electricity and water.

We support the Lord Mayor of London Environmental Initiative by following the Environmental Protection Act Code of Practice and actively advise clients in respect of their responsibility to the environment by encouraging recycling and other practical measures.

Health and safety

Dougland accepts its duty to ensure, as far as is reasonably practicable, the Health and Safety of all employees, members of the public and visitors, in accordance with the Health And Safety At Work Act 1974.

To ensure all employees are aware of our Health and Safety policies, they are given our Health and Safety Policy and Risk assessments which they sign to say they have read and fully understand before they commence work. We ensure that the employee has fully understood before signing, and a manager is available to guide them through any parts they need help with.

All employees receive in-house induction training and refresher training courses, if necessary. Staff may also be sent on appropriate external training courses and receive training from our suppliers. Records of all training are kept at Dougland's Head Office.

• Workplaces are regularly checked for compliance in accordance with Health and Safety documentation.
• Risk Assessments are prepared by the Site/Area Manager for each site. These are prepared upon contract start-up and continue on an ongoing basis. Clients are requested to provide details of any special hazards that may exist.
• We ensure that there is no language barrier for migrant workers by translating key Health and Safety Policies into appropriate languages.
• Our Health and Safety Committee hold regular Safety Meetings to review all Policies and Procedures. At that time incident statistics are reviewed to ascertain preventative actions.
• Our procedures enhance compliance with COSHH, we ensure a 'Duty of Care' towards the environment is adopted.
• We ensure that the safety of employees and the general public is given primary importance through safe working practices.

Waste management

We offer our clients innovative, forward thinking solutions best suited to accommodate and manage their waste products, be it general, recycling and effluent waste, with the primary objective to maximise individual and company participation.

We are constantly aware of impending changes in legislation and are proactive in our initiatives to work with these. Our ethos is to assist maximum diversion from landfill and implement the best procedure to recycle using local facilities.

We have a policy to maximise the amount of material we can recover and return into recycled products on behalf of our clients.

In our experience, at least 75% of all waste in a corporate/retail environment is recyclable, and hence the largest receptacle - being the compactor - would be used to house these materials. This revolutionary two stream waste system not only allows maximum recovery rates but simplicity for cleaning staff and employees alike. Dougland has continually proven that this method of collection is the most productive way to achieve the vastly improved recovery rates demanded by the corporate sector.

It is well established that recycling figures increase throughout an establishment as education and support are provided. Recycling practices undoubtedly need support from all those involved and the right attitude will increase the chances of high targets being met.