Shopping Centres and Commercial Buildings

Our experience and reputation as one of the UK's leading independent service providers to shopping centres has secured a prestigious cleaning contract, covering over 70 locations within the South of England that also includes commercial buildings.

The mobilisation of this contract required a phased occupation in various regional areas, using dedicated project management to affect a seamless handover.

To complement the regular daily cleaning service, our in-house special projects division provides a comprehensive list of periodic programmes to enhance the perception of high level areas and glazing, as part of our complete package to our clients.

Managing the success of this contract requires us to maintain and improve, through constant auditing and communication, innovative recommendations in techniques and computer based software to meet the most discerning of clients.

Constant auditing of the service delivery is monitored, through portable devices that incorporate quality reports, by dedicated management teams, who are empowered with decision-making when communicating with Facilities and Centre Management.

A major emphasis is placed on the public circulation areas of shopping malls and office buildings to ensure that the correct Health and Safety procedures are being applied, environmental awareness of cleaning products, and supervision of our daily routines, to create a safe and clean ambience for the public.

National Contract in the Leisure Industry

The award of this prestigious contract, initially in December 2000, which covered The South of England and Wales, was extended nationally in December 2005 to cover over 120 locations from Scotland to the South Coast.

The logistics of this multi location contract required a local point of communication combined with divisional offices based strategically throughout the UK to enable our management team to support the business and staff on a daily basis.

Our relationship with our client over many years has seen some fundamental changes, such as 'no smoking' and Internet betting, and Dougland have met these challenges with energy and enthusiasm, providing innovative methods and 21st century technology to monitor standards and improve communication from remote locations.

The complexities of coordinating regular early morning and service cleaning staff, in addition to specialist cleaning services, to carry out the daily and periodic maintenance of their establishments is not without its challenges, and are clearly focused on customer experience and cleaning standards.

Consistency across all locations, and ways of improving the service have remained in the forefront of our business ethos, and our relationship has been established over the years through honesty, transparency and flexibility in providing a comfortable and clean environment for the public to enjoy.

Transport Infrastructure Cleaning Contract

Our reputation as a leading provider to the transport industry has secured a major contract within the Greater London and M25 area, currently providing a comprehensive cleaning service to over 120 locations for Bus Stations, Bus Stands and On-Bus Cleaning.

The daily challenges and infrastructure required to maintain and improve the travelling experience for London commuters and tourists has been undertaken with a 'can-do' attitude by a dedicated team of mobile, static and special projects cleaning staff, working seamlessly behind the scenes, coupled with strong management who support the entire operation 24/7.

Strong communication links are maintained with our client through regular discussion, transparency of information sharing, innovation and above all - flexibility to meet the demands of a highly visible public service.

Constant assessment of advanced technology enables us to monitor the movement and standards of individual locations, providing proactive feedback for our client.

We actively support the Mayor of London's directive concerning the London Living Wage for contracted staff working in partnership with Transport for London, which assists in the recruitment of experienced staff, who then receive intensive training from our suppliers and qualified management to B.I.C.S., N.V.Q. and P.C.V. license standards.

The complexities of Health and Safety legislation, environmental issues in waste removal, materials and natural resources, and transportation using LPG vehicles ensures our commitment to the business needs for the future.